FREQUENTLY ASKED QUESTIONS AND
STORE POLICIES
You Ask, We Answer
At Toy Edge, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.
WHAT ARE THE PAYMENT OPTIONS?
Current payment options are through Gcash, Maya and Bank transfers ( Metrobank, BPI, Chinabank ). Payment options and details will be provided at the checkout page.
WHAT ARE THE PICKUP AND DELIVERY OPTIONS?
Personal pickup and delivery via courier is available at our warehouse site by schedule. Will let you know first when your order is ready.
Note: Booking and payment of couriers will be made by the customer.
We will soon have additional delivery options. Please stay tuned.
WHAT IS OUR RETURN and REFUND POLICY?
We provide a return and refund policy for unopened boxed items only. Condition must be as is when released to the customer, any dents and damages from the box weather at fault by the courier will not be acceptable. Plus a restocking fee of 10% from the item amount to be returned will be deductible.
*Refunds through Paypal payment will garner additional fees
Note: For scale models that are already has an opened box from the manufacturer; sealed bags must still be unopened to be considered as a returnable item and all contents including leaflets, stickers, manuals, etc. must be complete and not damaged.
Message us for Return and Refund Inquiries
Products that are in Liquid form or in Tubes ( Paints, Putty, etc ) are not covered/ cannot be returned.
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